Commitment to Your Satisfaction |
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Complete Satisfaction Guarantee
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Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 60-Day Guarantee gives you plenty of time to check items freshness, quality, and effectiveness for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!
To see our Return and Refund police please check our Terms Page.
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| Changing Your Order
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If you need to change your order it is recommended that contact Customer Service immediately. Please include the order number of the item that you would like to cancel to ensure accuracy.
If you have already completed your order and wish to add an additional item, you will need to cancel your initial order and place a new order instead. But please be sure to do so in a timely manor as we are most likely to ship your order within 24hr from placement, once shipped - we cannot recall your order. You may contact our Customer Service any time for assistance. Please include the order number and the item that you would like to add, exchange, cancel or return to ensure accuracy.
Please note, if your order has already been processed and shipped you may not be able to cancel or modify it.
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| Order Status
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Check the status of any of your orders by visiting our Order Status page within your account. This is the easiest and fastest way to get the most current information regarding your order status and shipping information.
When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has not been processed you may modify or cancel your order from this page.
When your order has been shipped via Fed Ex or UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on Fed Ex or UPS web site.
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| Faxed Orders
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Don't feel comfortable ordering products online? No problem!
FreshNup.net accepts Faxed Orders.
To order by fax, please fax us to (918) 514-2166 any time. Please note the Product Name, Number (if available), and quantity of each item you wish to order. Orders will be processed as soon as they are received. |
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